Great tool to achieve Foundation Certification!, January 27, By T. L. Chitwood (knoxville, TN United States)

This is very concise, focused training material to prepare for the ITIL® V3 Foundation Certification. I read through the book, worked through the online program, took the practice exams and passed the exam at Prometric the first attempt. The authors have done a great job of focusing this training material on what is needed to pass the exam and provide a basic understanding of ITIL® principals.

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