WORKSHOP COACH BIO
Background
- Ivanka Menken is an award winning entrepreneur, well known speaker and the author of numerous bestselling IT Service Management books of the last few years;
- she speaks to large groups on IT Management, Service Level Management, Cloud Computing and what’s next;
- Ivanka writes the most popular IT Service Management blog in the world;
- Ivanka earned her Bachelors Degree in Engineering and ITIL® Expert Certification;
- An international speaker, she has spoken to thousands of business owners on the topics of achieving and sustaining service management growth and is an expert in helping growth companies execute their plans with 100% confidence and avoid being blindsided.
- She is the founder of The Art of Service, a fast-growing IT Service Management education company delivering accredited certification programs globally
- Ivanka has earned the reputation of being a top coach. Using the right metrics, dashboards and IT Service Management, her clients have achieved their goals by executing with 100% confidence.
You can read her bio on her blog ivankamenken.wordpress.org, reviews of her books on Amazon and do a search to see what Google thinks of her.
Ivanka is an accomplished speaker and is author of close to a hundred books that have been bestsellers around the world and changed the way people think about IT Management, Service Management and Cloud Computing, and her books are among the most popular ever published in the industry.
Vivacious and driven, her irrepressible coaching style and no-holds-barred books and blog have helped her create a large following around the world.
Ivanka’s latest book, is a industry bestseller, appearing on the Amazon bestseller lists. It’s about the most powerful form of IT Delivery–Service Management–and how IT Development and Management activites and processes have to be aligned to create IT Services and products that matter.
Testimonials
“Ivanka’s Coaching and advice doubled the ROI of our investment in IT Service Management.”
“Your presentation was awesome. I am going to take my current Service Catalog meeting and accountabilities to a new level.”
“Thank you so much for speaking to us. Your presentation was excellent and I look forward to implementing what you have shared with us.”
“Ivanka is THE lady to go to if you want to learn how to execute relentlessly because she’s not only a great teacher, she has done everything she teaches as a CEO”
Overview
The Service Catalog Execution Workshop provides simple, practical tools for companies and teams to execute their strategic plan with 100% confidence and avoid being blindsided.
Problem content is meant to address
The Service Catalog Execution Workshop is for companies that are good at figuring out what they want to do, but need help executing their plan.
Key bullets on event
- Overview of the 4 Critical Decisions all Service Catalog initiatives must get right: People, Strategy, Execution, & Cash (the focus of this workshop will be on Execution)
- How to get everyone executing off your Strategic Plan with crystal clear, “no drama” metrics.
- How to set your quarter up for success by applying the RIGHT metrics to your company and individual priorities
- How to use metrics, KPIs and dashboards in your meetings to figure out the most important things your team needs to focus on so you can hit your quarterly goals
Target audience
CEOs, CIO’s and their executive teams
Defined Take-home value
- A plan for the next 90 days with the right metrics and success criteria
- The right dashboards and metrics for your company to use in your meetings so you can figure out what adjustments you need to make to hit your quarterly goals.
- A Stop Signs Dashboard to monitor the critical 3-5 KPIs that will alert you that your Service Catalog initiative is in trouble and help you take action so you can avoid being blindsided.
SEMINAR COST:
Free
Register HERE
http://servicecatalog.eventbrite.com/
Contact Information:
Jessalyn Woodruff
j.woodruff@artofservice.com.au
The Art of Service Pty. Ltd.
50 Commercial Road
Newstead QLD 4006
P: 61732522055
F: 61733196172
As a cutting edge IT Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the IT Service Management community, The Art of Service has quickly become the IT Specialist- and Manager’s Educator of Choice.
