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eTOM ITIL are some
distinct similarities and can work quite well in
conjunction.
eTOM ITIL
The eTOM Business
Process Framework serves as the blueprint for process direction and
the starting point for development and integration of Business and
Operations Support Systems.
For service providers,
it provides a neutral reference point as they consider internal
process reengineering needs, partnerships, alliances, and general
working agreements with other providers. For suppliers, the eTOM
Framework outlines potential boundaries of software components, and
the required functions, inputs, and outputs that must be supported
by products.
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about ITIL:
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