The online course and practice exam are the most valuable part of this course. I had obtained sample online courses from other vendors that are easily 3 times as expensive as the retail price for this. Registration was straight forward and the site is easy to get started on. The book is pretty much a complimentary piece unless you prefer to read and prepare. The online is a combination of reading and voice delivery and is not a simple powerpoint presentation like many vendors seem to provide. I have recommended this purchase to others.
As a cutting edge IT Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the IT Service Management community, The Art of Service has quickly become the IT Specialist- and Manager’s Educator of Choice.
