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• The Service Monitoring and Control Toolkit
  Change the way you control your organization with this top-notch Service Monitoring and Control Toolkit! Bring an accurate level of management and control to the provision of your IT services. The Service Monitoring and Control Toolkit is designed to observe the health of your IT Services and initiate remedial actions to minimize the impact of service incide […]
• Cloud Computing: Software as a Service (SaaS) Specialist Level Complete Certification Kit - Study Guide Book and Online Course
  Unlimited access to study guide text book90 access to online eLearning courseiPad/iPhone compatible $214.95 As low as: $182.95 […]
• Service Desk Process Kit – Second Edition
  Improve Your First Line of Contact! An effective Service Desk provides a satisfying and pleasant experience to the end user. An effective Service Desk will: Provide a single point of contact for end users; Facilitate the restoration of normal operational services with minimal business impact to end users; Facilitate the fulfillment of service requests; and E […]
• ITIL Intermediate Service Operation SO eLearning Plus Exam Prep
  Save 10% buy buying the exam prep together with your eLearning course. “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Operation Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Operation […]
• Roles and Responsibilities Toolkit
  Improve Your Service Manage Processes Today! The focus on roles and responsibilities is a unique approach at distinguishing the human components of an IT service environment. Why buy this revolutionary Toolkit? Identify and define workable roles Support the establishment and management of responsibilities Understand your contribution to a service process Lea […]
• ITIL® Intermediate Exam Voucher
  This is an online - computer based exam. VALID FOR ALL INTERMEDIATE PROGRAMS - BOTH CAPABILITY AND LIFECYCLE PROGRAMS. It is valid for both 2011 and V3 examsThis is valid for one Computer Based exam. The exam can be held at:1) The comfort of your own home - under approved supervision2) At a testing centre In Order to book your exam we need a lead time of 10 […]
• Enterprise Architecture Toolkit
  Guarantee the success of your business. Achieve a clear path to travel the world of Enterprise Architecture with ease! Enterprise Architecture has been a buzzword in the business world for over 25 years, yet many businesses are still struggling with understanding and fully adopting the concepts.  Nearly 20 different frameworks for enterprise architecture hav […]
• ITIL Intermediate Lifecycle program: Service Operation SO
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Operation Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Operation and where it fits into the greater Service Lifecycle. IT is highly rec […]
• Change Management Toolkit - Second Edition
  Improve Business Structure & Quality! Reliability and business continuity are essential for the success and survival of any organization. Service and infrastructure changes can have a negative impact on the business through service disruption, but Change Management enables the service provider to add value to the business by: Prioritizing and responding […]
• ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide eBook and Online Course - IPAD VERSION
  The #1 Bestselling ITIL Foundation course has been updated to align with the ITIL 2011 Framework. Get the latest version of this certification kit HERE! NEW: This IPAD version is now device and location independent.   This course is delivered via your browser and works on the PC, Mac, iPad, iPhone, tablets, smartphones etc. The ITIL  (Information Technology […]
• Data Wiping and Destruction Complete Certification Kit - Core Series for IT
  The Data Wiping and Destruction Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Data Wiping and Destruction and its practical application in an IT and Non-IT environment. Get certified & boost your career with this complete Data Wiping and Destruction eLearning course and PDF textbook for additional st […]
• 146 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures
  Implement & Improve IT Service Management Today! Explore 146 engaging templates, presentations, useful guides, and simple assessments designed to help you champion iterative projects in order to reach a fully evolved IT Service Management capability. This extensive IT Policies and Procedures Toolkit focuses on the important concepts of IT Service Managem […]
• Service Level Management - Complete Certification Kit
  Boost your career with this book, pass the included complete elearning course, and achieve your Service Level Manager certification.This Study Guide and Online Course access provides complete, coverage of all exam objectives for the Service Level Management in a systematic approach, so you can be confident you're getting the instruction you need.The Com […]
• ITIL® Managing Across the Lifecycle Exam Voucher
  This is valid for one Computer Based exam. The exam can be held at:1) The comfort of your own home - under approved supervision2) At a testing centre In Order to book your exam we need a lead time of 10 working days prior to your preferred exam date. If you have any questions regarding your exam, please contact exams@artofservice.com.au Exam Vouchers are val […]
• CMDB: What you Need to Know For IT Operations Management
  A configuration management database (CMDB) is a repository of information related to all the components of an information system. It contains the details of the configuration items (CI) in the IT infrastructure. Although repositories similar to CMDBs have been used by IT departments for many years, the term CMDB stems from ITIL. In the ITIL context, a CMDB r […]
• ITIL Intermediate Lifecycle program: Service Design SD
  “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Service Design Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Design and where it fits into the greater Service Lifecycle. IT is highly recommend […]
• Managing Staff Turnover and Retention - What You Need to Know: Definitions, Best Practices, Benefits and Practical Solutions
  In a human resources context, turnover or staff turnover or labour turnover is the rate at which an employer gains and loses employees. Simple ways to describe it are "how long employees tend to stay" or "the rate of traffic through the revolving door." Turnover is measured for individual companies and for their industry as a whole. If an […]
• ITIL Intermediate Service Design SD Complete Examination Package
  ITIL 2011 Service Design - Complete Examination package: 45 days  access to elearning 45 days access to online exam preparation program Prepaid Exam Voucher. + Free 60 Day enrolment extensions to both eLearning and exam prep courses + Free advanced trainer support This Service Design Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of […]
• Cloud Computing Foundation Bundle ( eLearning + Exam Preparation Program + Exam Voucher)
  Everything you need to prepare for the Cloud Computing Foundation Exam --  bundled in one package at a low price! You're in the High Tech World of Computers -- Get the Insurance You Need With a Cloud Computing Foundation Certificate! A certification in Cloud Computing ensures:A better resume Higher-paying jobs More prestigious job title Our leading foun […]
• ITIL Intermediate Continual Service Improvement eLearning Plus Exam Prep
  Save 10% buy buying the exam prep together with your eLearning course. “The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.” This Continual Service Improvement Lifecycle Program provides a comprehensive study of the ITIL phase of Conti […]