CMDB ITIL database typical data requirements

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CMDB ITIL database typical data requirements are found in the OGC Service Support book, but you must ensure that the Level of the CI’s you select is right for the organization.

Where to Start to identify CMDB ITIL database typical data requirements

You should start by defining very high-level CIs. Identifying critical services and their components is also a useful place to start with Configuration Management. Some items may be more critical at particular times of the day or year.

Examples of critical or high-risk CIs could be:

critical power supplies, server and machine rooms routers and communications for main sites executives’ connections, computers and software applications items that could affect regulatory compliance for the organisation connections to secure areas and systems security items database feeds, e.g. payroll feeds external interfaces to trading partners, suppliers, Customers and business partners interfaces to branches with Customer systems new technology items that need to be tracked initially.

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Caution!!!! – CMDB ITIL database typical data requirements

Some organizations drown in too much detail. They assume that, just because they have low-level details in one part of the structure, this is required throughout all the other configurations.

Although this may help consistency and understanding, it will result in poor control data because there could well be insufficient resources to maintain all the data.

A re-planning exercise may be required to return to an appropriate level of control, using input from the CMDB. Another idea is to have a configuration clean-up or decommissioning activity to remove old kit or redundant items – it also removes the need to maintain the control details.

So the target is maximum control with minimum records.

CMDB ITIL database typical data requirements – A final word of Caution!

It is advisable to implement Configuration Management gradually, starting with those types of CI, or with those parts of the IT infrastructure, where control is perceived as most important or in the greatest need of improvement, and then expanding the system to encompass other areas. Good Luck!

Want to find out more about ITIL Configuration Management:

(don’t tell anyone – but.. . Buy the Full Kit, SAVE MONEY AND GET BONUS FILES AS WELL

If any of the documents below are of interest, consider the entire Configuration Management Toolkit. It includes all the files. Click me.

The toolkit includes the following:

CONMGT3100 Configuration Management Review Document

This document provides a guideline for reviewing your organizations current Configuration Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement.

CONMGT3200 Configuration Management Implementation Plan / Project Plan

This documents provides a skeleton outline for planing and project managing your Configuration Management process implementation.

CONMGT3300 Configuration Management Policies, Objectives and Scope Document

It is important to set Policies and Guidelines for your Configuration Management process, especially how this process interacts with Change Management and Release Management. This document provides the background activities for the Configuration Management process that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project.

CONMGT3400 Business and IT Service Mapping

A key task during a Configuration Management implementation is to map the current Business Process to the provision of IT Services, thus showing all the components of your IT Infrastructure that are needed to provide a service. This document provides you with a guideline on how to do this and a template to capture the information.

CONMGT3500 Communication Plan

To be successful with Configuration Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP).

CONMGT3600 Configuration Management Process Objectives and Goals

This document includes a series of objectives and goals for the Configuration Management process.

CONMGT3700 Configuration Process Manager Document

This document outlines the role, responsibility and tasks of the Configuration Management Process Manager. It also includes a brief outline of the necessary skills needed by a Configuration Manager.

CONMGT3800 Identification Guidelines Document

This template will provide a guideline for identifying and recording all Configuration Items that exist in your IT Infrastructure that are involved in providing services to the organization.

CONMGT3900 Status Accounting Guidelines

Once your Configuration Items are identified and recorded, it is important to account for the status of them. This document will provide an insight into Status Accounting for Configuration Items and the information you need to capture.

CONMGT4000 Verification and Audit plan

Regular verification and auditing of the Configuration Management Database needs to be carried out. This document outlines those activities and provides a template for creating your own Verification and Audit plans.

CONMGT4100 Database (CMDB) Design document and template

It is important to ensure that you create a well structured and defined CMDB to capture all the necessary Configuration Items in you IT Infrastructure. This document provides you with a design template and CMDB Configuration Item attributes table. The zip file contains a word document and Excel Spreadsheets.

CONMGT4200 Reports and KPI targets and additional metrics

A list of key reports and Key Performance Indicators for the Configuration Management process, plus additional metrics that may need to be considered

CONMGT4300 Configuration Management PowerPoint Presentation

During the implementation it is considered best practice to involve all necessary parties. To get significant buy-in across the organization a number of road shows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what Configuration Management is and the benefits to the organization and IT Staff alike.

CONMGT4400 Business Justification Documents

This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Configuration Management in your organization.

If any of the documents are of interest, consider the entire Configuration Management Toolkit. It includes all the files. Click me.

(REMEMBER.. . Buy the Full Kit, SAVE MONEY AND GET BONUS FILES AS WELL)

Download the Configuration Management Toolkit HERE