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IT service management
consultancy is another broad topic. So what is it you should be able
to expect from an organization that focuses its energy into
delivering upon what best practice promises?
IT service management
consultancy – before anyone does a
thing!
These are the things
that a good consultancy should take into consideration, that is the
these are the things they should understand of your organization before they start any real
work!
IT service management
consultancy – best tips!!
An IT Organization
must be able to understand where it is now in the context of a 5
major perspectives:
- the business
driver - does the IT
Organization understand the business strategy, direction, the
issues facing the business and how they impact
IT?
- the technology
driver - does the
Organization understand technology developments and how these may
best be deployed to support the business? Does IT understand how
the business views this driver and wants to realize new business
benefits offered by technology developments?
- do the business and
IT have a shared view of the current role and maturity of IT and
the quality of IT Service Delivery as they relate to these
drivers?
- does IT have a clear
view of the stakeholders of the IT
Organization?
·
who are they?
·
what are their demands
from IT?
·
are these demands
being met?
- does the
Organization have a clear answer to the question 'What if we do
nothing?'
·
what will be the
impact to business operations and strategy realization?
·
what will be the
consequences to the business and to the IT Organization?
- Having a clear
understanding of where the Organization currently stands will help
determine the scale, complexity and effort required to achieve the
vision.
This should form the
basis of their understanding of the Strategic direction of the
organization.
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