ITIL for free! I knew
that would get your attention.
ITIL for free – What
it really means.
Since its inception,
ITIL has been publicly available. This means that any organisation
can use the framework described by the OGC in its numerous books.
Because of this, the IT Infrastructure Library guidance has been
used by a huge range of organisations, local and state and federal
government, energy, public utilities, retail, finance, and
manufacturing. Very large organisations, very small organisations
and everything in between have implemented ITIL processes.
Is it enough to buy
the books?
The short answer is
no, and there is a very good reason for this. If you want ITIL in
your organization it may be, that you would answer yes to this
question, but to get it to really work needs experience. This is no
panacea!
Beyond – ITIL for
Free
Applying ITIL provides
a thoughtful, integrated approach, which can be adapted to any
organisation and any mix of IT resources. By providing a template
for service development, it allows the IT Department to spend its
energies on implementation, rather than re-inventing
the
wheel.
Best
Practice
Best Practice focuses
IT resources on service quality in fulfilling customer needs. It is
a platform for moving away from yesterdays
frustrating, technology-driven, culture of IT services. Implementation of Best
Practice requires an IT Management software solution
that is capable of
integrating detailed information from all sources and in
providing access to accurate,
relevant management information on demand.
One of the benefits of
a Best Practice approach though, is that you can be certain that
software tools, and training and consultancy also, that support are
firmly based in an industry wide standard.
Overall it is a great benefit that this framework is publicly
available so you do not have to continue to pay for the use of the
framework. In that context ITIL for free is a true statement. But
don’t forget every organization is different so ITIL must be molded
to fit the organization!
Want to find out more
about ITIL:
