ITIL Service Continuity
| ITIL® Service Continuity is far more than just Disaster Recovery Planning. IT Service Continuity Management prepares for the worst case scenario, that is not just how to recover from disaster but to stop the disaster from occurring in the first place, if at all possible. ITSCM investigates, develops and implements recovery options when an interruption to service reaches a pre-defined point.
What is a Disaster? Defining the pre-conditions that constitute a disaster is part of the ITSCM process. Such definitions form an integral part of any Service Level Agreement relating to the provision of services.
ITIL® Service Continuity addresses Risk ITSCM addresses risks that could cause a sudden and serious impact, such that they could immediately threaten the Continuity of the business. These typically include things such as:
loss, damage or denial of access to key Infrastructure services failure or non-performance of critical providers, distributors or other third parties loss or corruption of key information sabotage, extortion or commercial espionage deliberate infiltration or attack on critical information systems. Customer input The ultimate choice of which option to choose, is made by the customer as part of the SLA agreements. Price has an obvious factor in selected the appropriate recovery option. In the current global situation, a structured approach to IT Service Continuity Management has become more and more important. Business processes rely more and more on IT Services and IT components are more under ‘attack’.
ITSCM must be aligned to the Business continuity Lifecycle Business Continuity Management (BCM) is concerned with managing risks to ensure that at all times an organisation can continue operating to, at least, a pre-determined minimum level. The BCM process involves reducing the risk to an acceptable level and planning for the recovery of business processes should a risk materialize and a disruption to the business occur. In essence ITSCM must be a part of the overall Business continuity Plan and not dealt with in isolation.
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