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ITIL processes are
used by an ever increasing number of organizations to meet the
growing demand on the IT service infrastructure. These are some of
the benefits of implementing ITIL processes.
My IT organization is
thinking of adopting ITIL processes – What do I
get?
Adopting ITIL
processes can provide:
- Greater productivity
and best use of skills and experience.
- Increased customer
satisfaction with IT services which meet their
needs.
- Reduced risk of not
being able to meet the business requirements for IT
services.
- Reduced costs in
developing procedures and practices within an
organisation.
- Better communication
and information flows between IT staff and
customers.
- Assurances to the IT
Director that staff are provided with appropriate standards and
guidance.
- Quality approach to
IT service provision.
I am the Customer of
an IT organization which is thinking of adopting ITIL processes –
What do I get?
The benefits to the
customer of the IT services:
- Reassurance that IT
services are provided in accordance with documented procedures
(clear audit trail).
- Ability to rely upon
IT services, enabling the customer to meet business
objectives.
- Provision of clearly
defined contact points within IT services for enquiries or
discussions about changing requirements.
- Knowledge that
detailed information is produced to justify charges for IT
services and to provide feedback from monitoring of service level
agreements.
ITIL Processes
inter-relationship
The processes are
inter-related, requiring information flow between them.
Organisations are most likely to gain real benefit in the longer
term from implementing all of the processes rather than some
discrete ones.
Without full
implementation some important activities and information will be
missing.
Want to find out more
about ITIL:
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