ITIL Overview in this
case is a high level description of the library as depicted in the
ITIL Model shown in the actual Library books.
The Business
Perspective
The Business
Perspective is aimed at providing business management with the
underlying components and architecture design of the Information and
Communications Technology (ICT) infrastructure necessary to support
their business processes and gain an understanding of Service
Management standards and better practice.
ICT Infrastructure
Management
ICT Infrastructure
Management covers all aspects of ICT infrastructure management from
identification of business requirements through the tendering
process, to the testing, installation, deployment and ongoing
support and maintenance of the ICT components and IT services.
Service
Support
The Operational ITIL
processes covered in the Service Support book are Incident
Management, Problem Management, Change Management, Release
Management Configuration Management and the function of the Service
Desk.
Service
Delivery
The Tactical ITIL
processes covered in the Service Delivery book are Service Level
Management, Financial Management for IT services, Capacity
Management, IT Service Continuity Management and Availability
Management.
Planning to Implement
Service Management
The Planning to
Implement book focuses on key issues to be considered when planning
the implementation of IT Service Management. The steps required to
implement or improve IT service provision are explained, and
guidance is provided on the alignment of business needs to IT,
enabling an assessment of whether IT service provision is really
meeting the needs of the business.
Application
Management
The last piece of the
ITIL framework deals with Application Management, which is the
subject of this book. Application Management addresses the complex
subject of managing applications from the initial business need,
through the Application Management lifecycle, up to and including
retirement.
Security
Management
Covers all aspects on
Organizational, Physical, Procedural and Technical security with a
particular focus on Confidentiality, Integrity and
Availability.
Want to find out more
about ITIL:
