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ITIL Microsoft – They
are two words that I never thought I would hear in the same
sentence. Yet I bet most of didn’t know that Microsoft and IBM
coauthored the new Application Management book which is part of the
latest version of the Information technology Infrastructure
Library.
How does the union
between ITIL Microsoft work?
Its simple really,
Microsoft believes that the leading body of knowledge of best
practice is still the ITIL therefore it chose ITIL as the foundation
for its new MOF framework.
Key
Focus
The key focus for the
MOF development was to provide a framework specifically geared
toward managing Microsoft technologies. The outcome was
MOF.
Design
Considerations
MOF was designed to
meet these goals:
- Use ideas that have
been proven in action.
- Leverage industry
best practice.
- Provide an
extensible foundation for operations knowledge.
- Address people,
process, and technology.
- Incorporate
information from customers, partners, Microsoft’s Global
Operations and Technology group, and Microsoft product and service
organizations.
- Increase IT’s
agility so that the business can rapidly adjust to changing
conditions.
- Integrate with
Microsoft Solutions Framework to manage other parts of the IT life
cycle.
- Support managing
end-to-end services, including processes and procedures, rather
than just managing servers and technology.
MOF
Models
MOF consists of three
models:
- The process model
- The team model
- The risk model
These provide guidance
about people, process, and risk management in IT service management.
Each focuses on enabling technologies and best practices for
achieving high systems availability, reliability, supportability,
and manageability on the Microsoft platform. They also provide
guidance on interoperability with other technology platforms.
Want to find out more
about ITIL:
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