ITIL ITSCM is a critical tool to face the challenges of the future. If today's business environment is to continue to operate in spite of the multitude of risks faced, it needs to fully understand the business impact of service failure.

As organizations strive for greater efficiency, the use of technology and the consequent dependence upon it increases; thereby the requirement for ITIL ITSCM increases in order for the business to be able to sustain its operations. Failure to implement adequate ITIL ITSCM measures will impact that organization’s ability and its perception by Customers following an interruption.

ITIL ITSCM – focus is on Business continuity

The Business Continuity Infrastructure developed must be able to respond quickly and efficiently to changes in the organization and be regularly tested to ensure that the different components of the IT environment will work together.

The commercial world today is realizing its dependence upon, and requirement for, technology and the disciplines that have to run in parallel, including ITIL ITSCM.

ITIL ITSCM – allows the business the ability to consciously decide what mitigation strategy to follow

Although major events and Service disruptions such as terrorism have often been the primary concern over recent years, there are many other risks that could result in serious disruption to the business and/or Services on which businesses depend.

Service disruptions such as computer or telecommunications failure, failure of key third parties, localized fires and floods have, collectively, caused much greater damage than high profile terrorist bombings.

ITIL ITSCM – why the business needs this

Potential lower insurance premiums: The IT organization can help the organization demonstrate to underwriters or insurers that they are proactively managing down their business risks.

Regulatory requirements: In some industries a recovery capability is becoming a mandatory requirement such as health, defense, and financial industries.

Business relationship: The requirement to work closely with the business to develop and maintain a Continuity capability fosters a much closer working relationship between IT and the business areas.

Positive marketing of contingency capabilities: Being able to demonstrate effective ITSCM capabilities enables an organization to provide high service levels to clients and Customers and thus win business.

Organizational credibility: There is a responsibility on the directors of organizations to protect the shareholders' interest and those of their clients.

Competitive advantage: Service organizations are increasingly being asked by business partners, Customers and stakeholders to demonstrate their contingency facilities and may not be invited to tender for business unless they can demonstrate appropriate recovery capabilities.