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ITIL IBM is usually
provided by IBM Global Services. They usually provide Assessment
Services and Design Services.
ITIL IBM Assessment
Services
Assess present systems
management capabilities to define a benchmark of "as-is" situation
and to identify the areas most in need of improvement, in order to
realize management goals and objectives.
ITIL IBM Design
Services
IT Management
Strategy
In order for IT to
meet the Service Management needs of the business, IT needs to first
determine what the clients' current and future needs are and then
define a strategy to implement the selected solutions, which will
achieve that desired target environment.
Service Portfolio
Definition
Once an IT strategy
has defined what customers want and need, IT must translate these
into IT Services. Services are a basis for doing business with the
customer, which requires an understanding of their needs and are
delivered through a series of implemented activities.
Each Service will
define the specific IT function that provides measurable value when
performed on behalf of or in support of a
customer.
Process
Design
The cornerstone of an
efficient IT organization is the use and reuse of effective IT
Management processes. The processes and process activities define
the steps that the IT staff must execute to deliver consistent
service to customers.
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