ITIL Foundation Certification is provided under the ITIL qualification scheme. The OGC has created a strategic partnership with itSMF in which the itSMF will manage the definition and execution of the scheme for ITIL Foundation Certification on behalf of OGC, coordinating with the two current Examination Institutes, EXIN and ISEB, and Course Providers as appropriate.

The scheme definition will remain Crown Copyright and OGC will retain its responsibility for ensuring the integrity and quality of the scheme, in its current and future forms.

An organization that wishes to provide training for ITIL Foundation Certification must be accredited through either EXIN or ISEB.

The following is provided as a typical list of steps necessary to be accredited to deliver ITIL Foundation Certification courses:

Accreditation requirements

Course program and course duration with details:

• The course provider incorporates the EXIN certification in the course program.
• The number of contact hours is at least 16.
• There is a structured course program. A good balance between theory and practice and between lectures and self-study.
• The maximum group size for a course is 16.

Trainers

Trainers that deliver the course for the Foundation Certificate in IT Service Management have:

• Themselves at least 3 years relevant experience for the content of the course.
• Trainers that deliver the course for the Foundation Certificate in IT Service Management are didactically capable of doing this in a well-considered way.
• Trainers that deliver the course possess the Manager’s Certificate in IT Service Management or possess a demonstrably comparable knowledge and experience.
• Accredited course providers should have arrangements with trainers that meet the abovementioned criteria.

Course material

There is suitable course material:

• There is an explanation about the structure of the course and the material that is included and an agenda with subjects and times.
• The course program must be included in the course material.
• A clear trainer manual is available, which allows the trainer to teach in a structured manner.
• The presentation material used is well prepared.
• The presentation material covers the complete training.
• In the presentation material clear and consistent terminology is used.
• The material contains a summary of ITIL and a bibliography.
• There is a general explanation about process management.
• All ITIL processes (Service Support, Service Delivery, and Security Management) are dealt with in a logical sequence.
• Attention is paid to the practical operation of activities within the process.
• The relevant book from the IT Infrastructure Library must be available to the course participants during the course.
• The course contains enough assignments.

For each process attention must be paid to the goals and the activities of that process and the relationships with other processes.

Summary

This list is not the complete list of the auditable requirements for accreditation a course provider must adhere to. This list is provided to give you the reader an insight into the difference between an accredited and a non-accredited organization.