|
ITIL Foundation
Certificate is awarded for the satisfactory completion of a multiple
choice test on topics covered in the ITIL Foundations course. The
ITIL Foundation Certificate course is the entry level course within
the IT Service Management certification scheme.
This page demonstrates
what the reader should be looking for from the course provider to
fulfill the training necessary to be able to pass the exam and more
importantly have an understanding of the framework with as much
practical application as possible.
Description
This course should
provide a solid foundation for those seeking an entry-level
professional qualification in IT Service Management. It should also
be noted that it is the basis to progress to the practitioner or the
full Managers Certificate.
Structure
The course should
combine short lectures with individual and group assignments as well
as practical simulation. A Mock examination should be provided to
help prepare you for the multiple choice ISEB/EXIN examination.
Objectives
This is an example
list of what some of the objectives for the course should be to help
prepare you for the ITIL Foundation Certificate
exam:
- Knowledge on how to
improve service quality and reduce costs.
- The concept of
aligning IT services to business objectives.
- The “how to” of
implementing Service Level Agreements.
- How to encourage
staff to understand their functions.
- How to improve
ability to handle rapid change and unforeseen events.
- How the best
organisations around the world are managing their IT services.
- What Best Practice
is, and how you can implement it.
- How to get all
service management activities working together to achieve service
level targets.
- How Service Delivery
should be customer focused, not technology
driven.
- How to define
Service Level Agreements so that you can measure and monitor the
quality of outsourced services.
If these things are
targeted you will more likely have the necessary degree of insight
into the ITIL Framework to help facilitate your pass in the ITIL
Foundation Certificate.
Want to find out more
about ITIL:
| 
