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ITIL consulting is
carried out by an ever increasing number of organizations. There can
be some severe pitfalls if you select the wrong organization to help
you move on to and implement best practice.
ITIL consulting what
should you be looking for?
You should be looking
for an organization who specializes in best practice consulting and
has specifically designed their services to suit. They should focus
on various areas and have suitable offerings such as assessment and
design services analyzing
your current processes for adherence to
ITIL.
They should also have
the ability to take into consideration your divergence from ITIL if
there is conscious reasoning behind the decision. The other are they
should be able to do at a minimum for you is help design processes
based on the customers true needs. This means they need to go to the
extent of understanding your customers not just
you!
ITIL consulting what
should you not be looking for!
One of the typical
flaws that we constantly see are organizations who can give you a
rating measured against ITIL but do not take the next necessary
step. That is identifying if there is a compelling reason why you
differ and is your particular case best practice for you.
You see, ultimately
ITIL is a framework and there is room for difference when it is
warranted. Overall ITIL consulting can cause a huge amount of angst
within an organization
so the consulting group must also take into consideration a number
of other principles and frameworks to be really effective, such as
organizational change.
ITIL consulting
final word
Some people think that
unless it is written in the books, it cant be done and still be
best practice this is totally incorrect!
Want to find out more
about ITIL:
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