ITIL Certification Courses
| v Foundation Certificate
This is designed to provide a foundation level of knowledge in IT Service Management. It is aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the ITIL® guidelines. In particular, it enables people to understand the terminology used within the ITIL® approach. The certificate qualification can be gained by taking a short multiple-choice exam, at the end of a three-day course.
ITIL® Online Certification Education
v Practitioner’s Certificate This is aimed at those who are responsible within their organisation for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes. While the Manager’s Certificate focuses on managing ITIL®-based solutions across the breadth of Service management subjects, the Practitioner’s Certificates focus on the depth of understanding and application of those subjects, treating each subject as a specialism. This specific discipline certification qualification can be gained after attending a three-day practitioner’s course and by passing in-course assessments and a case study based multiple-choice exam.
ITIL® Online Certification Education
v Manager’s Certificate While the Foundation Certificate is primarily focused on understanding the terminology and the Practitioner’s Certificates on the processes in a specific area, the Manager’s Certificate is aimed at those who need to demonstrate a capability of managing ITIL®-based solutions across the breadth of the Service Management subjects. This certificate qualification can be gained by passing two three-hour written exam papers after the attendance of an accredited ten day training program. |
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