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ITIL BS15000 alignment
is very interesting. BS 15000 is the first worldwide standard
specifically aimed at IT Service Management. It describes an
integrated set of management processes for the effective delivery of
services to the business and its customers.
ITIL BS15000
alignment
BS 15000 is aligned
with and complementary to the process approach defined within the IT
Infrastructure Library (ITIL) from The Office of Government Commerce
(OGC).
BS 15000 consists of
two parts:
BS
15000-1 is the formal
specification and defines the requirements for an organization to
deliver managed services of an acceptable quality for its customers.
The scope includes:
Requirements for a management system; Planning and implementing
service management; Planning and implementing new or changed
services; Service delivery process; Relationship processes;
Resolution processes; Control processes; and Release processes.
BS
15000-2 is the Code of
Practice and describes the best practices for Service Management
processes within the scope of BS 15000-1. The code of Practice is of
particular use to organisations preparing to be audited against BS
15000-1 or planning service improvements.
Business
Drivers
Key business drivers
of the standard are:
- To provide a formal
and auditable standard for the delivery of IT Services within an
organisation.
- To reinforce and
provide accreditation based on the best practice as defined by the
BSI Code of Practice for IT Service Management (PD0005) and the UK
Governments Internationally adopted IT infrastructure Library
(ITIL) best practice guidance.
- To be the foundation
of a future ISO international standard.
Reasons and
History
The reasons and
history behind the standard:
- To provide a
business focused ‘road map’ for implementing and maintaining a
successful integrated Service Management strategy.
- To provide
non-propriety and public domain guidance for the service industry.
- To define the
processes required to identify and manage the level and quality of
service being provided to customers, along with the resources and
cost needed to achieve it (not re-inventing the
wheel).
Where ITIL fits
in
ITIL forms a layer
between in house procedures and the code of practice, so imagine the
metaphor of a five tiered pyramid, the bottom layer of building
blocks are the in house procedures, the second layer of building
blocks are ITIL Best practice. The next layer is the code of
practice which ITIL helps us achieve, then comes the standard
(BS15000) and finally the pinnacle is ISO.
Now before all you
cynics out there think “we are already certified” there is a huge
difference between certified for the sake of it and being certified
to support the business need!
Want to find out more
about ITIL:
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