IBM ITSM is a very
broad subject Lets start at the beginning because IBM was one of the
major contributors to the early days of ITIL. IBM continues to be a
developer, reviewer and user of the ITIL. For example, most
recently, IBM led the project to write the new Application
Management book. This book, coauthored by IBM and Microsoft, has
recently been published by OGC. IBM applies the ITSM principles
supported by the ITIL framework internally as
well!
IBM ITSM -
Development
IBM has been and
continues to be a developer, reviewer and user of
the
IT Infrastructure
Library. In the early 1980s, IBM documented the
original
Systems Management
concepts in a four-volume series called A
Management
System for Information
Systems.
These widely accepted
“yellow books,” along
with education and
expertise provided by IBM, were key inputs to the
original
set of ITIL books.
Since then, IBM ITSM implementation experience that was gained
during the 1980s and early 1990s contributed ideas to the ongoing
development of the ITIL books.
IBM ITSM promotes and
supports ITIL
IBM recognizes that
the IT Infrastructure Library is an important
standard
in providing a
structured approach to IT Service Management.
ITIL is a
nonproprietary set of definitions, with education and certification
available
from a variety of
sources. Consequently, many IT providers embrace it
as
the foundation for
elements of their IT management system, particularly
IT
Service
Management.
IBM ITSM and
ITIL
IBM Global Services
typically apply a specific combination of skills, assets and methods
to help ensure the successful application of capabilities in
implementing ITIL best practices in their clients’ service
management programs. IBM has captured
the best practices and
intellectual capital drawn from client engagements worldwide.
IBM ITSM – Active
Participant
IBM has been an active
participant in the development and enhancement
of
the ITIL documents,
and has played an important role in helping ITIL
reach
its current level of
maturity. IBM is also active in organizations such as the
IT
Service Management
Forum (itSMF) that seeks to promote ITIL and
effective
service management.
Want to find out more
about ITIL:
