EXIN ITIL update guide
is a very interesting resource that highlights some specific
differences between version one and version two of ITIL. Listed
below are the new name and goal of the process but it is recommended
that you get the full update guide from EXIN.
EXIN ITIL update -
General
IT Service Management
aims at:
- aligning IT services
with the current and future needs of the
business
- and the Customers
and Users
- improve the quality
of the IT services delivered
- reduce the long term
cost of providing IT services
The main method to
realize this is to develop, maintain and manage the correct
processes to improve the quality of the IT services and to reduce
cost of management and support.
EXIN ITIL update -
Service Desk
Central point of
contact between users and the IT Service
Organisation.
EXIN ITIL update -
Incident Management
Restore normal service
operations as quickly as possible.
EXIN ITIL update -
Problem Management
Prevent and minimize
the adverse effect on the business of errors in the IT
infrastructure.
EXIN ITIL update -
Configuration Management
Provide a logical
model of the IT infrastructure by identifying, controlling,
maintaining and verifying the versions of all Configuration
Items.
EXIN ITIL update -
Change Management
Ensure standardized
methods and procedures are used for efficient prompt and authorized
handling of all changes in the IT
infrastructure.
EXIN ITIL update -
Release Management
Ensure that all
technical and non-technical aspects of a release are dealt with in a
coordinated approach.
EXIN ITIL update -
Service Level Management
Maintain and improve
IT service quality through a constant cycle of agreeing, monitoring,
reporting and reviewing IT service achievements.
EXIN ITIL update -
Financial Management for IT Services
Provide cost effective
stewardship of IT assets and resources used in providing IT
services.
EXIN ITIL update -
Capacity Management
Ensure that capacity
and performance aspects of the business requirements are provided
timely and cost effectively.
EXIN ITIL update -
Availability Management
Optimize the
capability of the IT infrastructure and supporting organisation to
deliver a cost effective and sustained level of availability to
satisfy business objectives.
EXIN ITIL update - IT
Service Continuity Management
Ensuring that the
required IT technical and service facilities can be recovered within
the time scales required by Business Continuity
Management.
Want to find out more
about ITIL:
