Configuration Manager ITIL, quite an interesting title. Well I think there is room for a little discussion on what could be the Roles and Responsibilities for this outstanding individual. Below is a list of the things that immediately come to mind and are a starting point. When you sit down and start identifying what you would want from this individual, you will probably identify around 50 more!

Configuration Manager ITIL – What should he/she do?

The very first thing is to identify the objectives of organization’s Configuration Management policy and standards. The second would be to evaluate existing Configuration Management systems.

Configuration Manager ITIL – Scope the process

This person needs to propos and agree to the scope of the Configuration Management processes, function, the items that are to be controlled, and the information that is to be recorded. Develops Configuration Management standards, Configuration Management plans and procedures.

Configuration Manager ITIL – Conduct of the awareness campaign for Configuration Management

He/she needs to mount an awareness campaign to win support for new Configuration Management procedures. Also to ensure that changes to the Configuration Management methods and processes are properly approved and communicated to staff before being implemented. As well as plan, publicize and oversee implementation of new Configuration Management systems.

Configuration Manager ITIL – Staff

Arrange recruitment and training of staff. Train Configuration Management specialists and other staff in Configuration Management principles, processes and procedures.

Configuration Manager ITIL – Evaluate tools

Evaluate proprietary Configuration Management tools and recommend those that best meet the organization’s needs.

Configuration Manager ITIL – Overall Plan

Create and manage the Configuration Management plan, principles and processes and their implementation. This includes CI registration procedures; access controls and privileges. Ensures that the correct roles and responsibilities are defined in the Configuration Management plans and procedures.

Configuration Manager ITIL – Manage the CMDB

Use or provide the CMDB to facilitate impact assessment for RFCs and to ensure that implemented Changes are as authorized. Create Change records, configuration baselines, and package Release records in order to specify the effect on CIs of an authorized Change. Ensure any changes to Change authorization records are themselves subject to Change Management procedures. Ensure that the CMDB is updated when a Change is implemented.

Provide the CMDB to help identify other CIs affected by a fault that is affecting a CI.

Performs configuration audits to check that the physical IT inventory is consistent with the CMDB and initiates any necessary corrective action. Plan and execute population of the CMDB. Manage and maintain CMDB, central libraries, tools, common codes and data. Ensure regular housekeeping of the CMDB.