Complete ITIL CD-ROM
sets are available from huge variety of places. It is essential for
businesses to run their IT departments with energy, enthusiasm and
efficiency. But here is a taste of what you
get.
Complete ITIL CD-ROM
sets - Service Support
Focuses on ensuring
that the customer has access to appropriate services to support the
business functions. Issues covered include service desk, incident
management, problem management, configuration management, change
management and release management. It expands the necessary
interactions between these and other core IT service management
disciplines, and updates best practice to reflect recent changes in
technology and business practices.
Complete ITIL CD-ROM
sets - Service Delivery
Service providers need
to offer business users adequate support. Service Delivery covers
all aspects that must be taken into consideration. Issues covered
include Service Level Management, Financial Management for IT
Services, IT Service Continuity Management, Availability Management
Contingency Planning and Capacity Management. The purpose of Service
Delivery is to show the links and the principal relationships
between all the Service Management and other Infrastructure
Management processes.
Complete ITIL CD-ROM
sets - Planning to Implement Service Management
This title explains
the steps necessary to identify how an organization might expect to
benefit from ITIL, and how to set about reaping those
benefits.
Complete ITIL CD-ROM
sets - Security Management
This is a recent ITIL
guide that explains the process of security management with IT
service management. The guide focuses on the process of implementing
security requirements identified in the IT Service Level Agreement,
rather than considering business issues of security policy. The book
was developed taking into consideration the plans for consolidating
and inter-linking the ITIL Service Support and Service Delivery core
guides.
Complete ITIL CD-ROM
sets - ICT Infrastructure Management
Covering Network
Service Management, Operations Management, Management of Local
Processors, Computer Installation and Acceptance, and for the first
time, Systems Management.
Complete ITIL CD-ROM
sets - Application Management
Embracing the Software
Development Lifecycle, expanding the issues touched on in Software
Lifecycle Support and Testing of IT Services. Applications
Management also provides more detail on Business Change with
emphasis being placed on clear requirement definition and
implementation of solutions.
Complete ITIL CD-ROM
sets - The Business Perspective (Due
2004)
Concerning the
understanding and provision of IT service provision. Issues covered
include Business Continuity Management, Partnerships and
Outsourcing, Surviving Change and Transformation of business
practices through radical change.
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