CMM ITIL gaps – This
is an interesting topic because CMM is in so many ways similar to
ITIL and in so many way different. Interesting statement? Yes, to
qualify it would take a lot more time and analysis than I’ve been
allocated. The short answer is that there is more than the one CMM
that you are already aware of that is developed initially by the
Software Engineering Institute in the
US. Another one is the
IT Service CMM.
CMM ITIL gaps –
ITSCMM
First, as a very high
level explanation lets go through the level of
The first - initial -
level has no associated key process areas. This is the level where
all IT service organizations reside that have not implemented the
level two key process areas.
Level two is the
repeatable level. Organizations that have reached level two will be
able to repeat earlier successes in similar circumstances. Thus the
emphasis of level two is on getting the IT services right for one
customer.
On level three, the
defined level, the service organization has defined its processes
and is using tailored versions of these standard processes to
deliver the services. By using common organization-wide standard
processes, the process capability to deliver services consistently
is improved.
At level four, the
managed level, organizations gain quantitative insight into their
service processes and service quality. By using measurements and an
organization-wide measurement database organizations are able to set
and achieve quantitative quality goals.
Finally, at level
five, the optimizing level, the entire organization is focused on
continuous process and service improvement. Using the quantitative
measurements the organization prevents problems from recurring by
changing the processes. The organization is able to introduce new
technologies and services into the organization in an orderly
manner.
CMM ITIL gaps –
Summary
ITSCMM is not a
finished model either. It is a work in progress, Stages 3,4 and 5
still need to be fully defined before anyone makes any final
judgment
So are there any CMM
ITIL gaps. In my opinion, yes there are at the moment. Does ITIL
need CMM to fill these gaps?
NO! In my opinion it
does not. ITIL is best practice and does have continuous improvement
built in also the relationships now in effect between OGC, EXIN,
ISEB, itSMF and some high profile vendors now has given ITIL the
capability of its own continued improvement.
Want to find out more
about ITIL:
