CCTA ITIL - When the
CCTA originally began work on these standards, it approached several
different organizations to learn about their methods for managing
IT. It took all the information, determined what was most applicable
for the organizations’ business needs, and compiled the results in
what became known as the Information Technology Infrastructure
Library.
CCTA ITIL – Best
Practice
When it published the
library, other organizations saw how beneficial it was and began to
utilize it as well. ITIL has continued to evolve and mature as the
CCTA and, more recently, the UK Office of Government Commerce (OGC)
have ensured that it continues to reflect current best practices by
researching and updating the framework.
CCTA ITIL – De facto
Standard
Today, the OGC
describes ITIL as the world de facto standard for service management
because of its widespread use—especially in European
countries.
It has now started to
proliferate through Asia,
Australia and
South
Africa as
well!
CCTA ITIL –
Quality
ITIL has a quality
focus, mainly through improvements to the delivery of IT services.
The quality of service is directly linked to client and IT
expectations as well as financial considerations.
Every process is
integrated with the others so that each one meets its goals. ITIL
clearly defines the links between each of the processes, so it takes
the guesswork out of determining how they are
related.
CCTA ITIL – Free to
use
There are some real
advantages to adopting the ITIL framework over other products or
methodologies offered by various firms. First, the ITIL framework
has been publicly available since its inception.
Any organization can
obtain the publications that make up the library and begin utilizing
the framework. The fact that it is in the publicly available makes
ITIL very attractive to organizations.
When you use another
company’s proprietary methodology, you’re almost certain to have to
return to them for implementation and consulting advice.
ITIL is not affiliated
with any specific vendor or firm.
Want to find out more
about ITIL:
