Alternative to ITIL

ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce.  Developed in the late 1980's by the CCTA (now the OGC), by the mid 1990's it had become the world-wide de facto standard in service management.  ITIL has become very popular as it is a public domain framework which is scaleable.  Very large organizations, very small organizations and everything in between have implemented ITIL processes and Alternative to ITIL.  ITIL and Alternative to ITIL focus on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs.  So let’s see what is ITIL and Alternative to ITIL?

ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.  ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental. In addition to texts, ITIL services and products include training, qualifications, software tools, and user groups such as the IT Service Management Forum (itSMF), all of which you can find details of on our website http://www.itilsurvival.com.

While owned by the CCTA since the mid-1980s, ITIL is currently maintained and developed by the Office of Government Commerce. The Service Management section of ITIL is made up of eleven different disciplines, split into two sections, Service Support and Service Delivery:

Service Support

• Configuration Management
• Change Management
• Release Management
• Incident Management
• Problem Management
• Service Desk

Service Delivery

• Service Level Management
• Capacity Management
• Financial Management for IT Services
• Availability Management
• IT Service Continuity Management

Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance. The IT Infrastructure Library (ITIL) has emerged as the worlds most widely accepted approach to the management and delivery of IT Services. Similarly Alternative to ITIL are also getting equally popular.

Gartner measurements show that the overall results of moving from no adoption of IT Service Management to full adoption can reduce an organization’s Total Cost of Ownership by as much as 48%.

ITIL currently has over 100,000 certified (trained) professionals and consultants, primarily in Europe, Australia and Canada, with fast growing numbers of those certified professionals residing or practicing in the U.S.