Having the highest pass rates in the industry, plus thousands of satisfied clients from leading organizations makes it clear that The Art of Service is the only choice for any candidate looking to get their ITIL® certifications. The Art of Service is the logical and most sensible solution for thousands of career driven IT professionals and their organizations.

In today’s economic climate most IT Professionals can not afford to spend thousands of dollars in preparation for an exam. On top of that, classroom students are limited to a set timeframe of a couple of days in a row of studying. In 2002 The Art of Service set out to create something as good as, or better than, classroom tutoring but with one crucial difference: it would be at a price that anyone could afford.

The learning system that was created allows students to prepare as much as they need, 24 hours a day 7 days a week. In addition, this learning system gives them the peace of mind that they are ready to excel when it is time to sit their ITIL® Foundation exam, ITIL® Intermediate exam and Managing Across the Lifecycle Exam.

Ivanka Menken, COO at The Art of Service, says: “We fine-tuned the collective genius of our a group of educators and teamed them up with the best ITIL® Service Managers and ITIL® Expert tutors and set about creating an engaging, flexible program that would give students an almost unfair advantage in their exams.”

Actual Proof of The Art of Service’s Track Record

  1. The global pass rate for the most popular ITIL® v3 intermediate course, SOA, is 72%. For exam candidates that have taken their Service Offerings and Agreements (ITIL® v3 Intermediate SOA) course with The Art of Service it is an astounding 90%.
  2. The global pass rate for ITIL® v3 Managers Bridge is 69%. For exam candidates that have taken their ITIL® v3 Managers Bridge course with The Art of Service it is 80%.
  3. The global pass rate for ITIL® v3 Service Strategy is 71%. For exam candidates that have taken their Service Strategy (ITIL® v3 Intermediate SS) course with The Art of Service it is 100%.
  4. The global pass rate for ITIL® v3 Service Design is 72%. For exam candidates that have taken their Service Design (ITIL® v3 Intermediate SD) course with The Art of Service it is 100%.
  5. The global pass rate for ITIL® v3 Service Transition is 59%. For exam candidates that have taken their Service Transition (ITIL® v3 Intermediate ST) course with The Art of Service it is 75%.
  6. The global pass rate for ITIL® v3 CSI is 64%. For exam candidates that have taken their course with The Art of Service it is 100%.
  7. The global pass rate for ITIL® v3 SO is 78%. For exam candidates that have taken their SO course with The Art of Service it is 100%.
  8. The global pass rate for ITIL® v3 RCV is 77%. For exam candidates that have taken their RCV course with The Art of Service it is 93%.
  9. The global pass rate for ITIL® v3 PPO is 81%. For exam candidates that have taken their PPO course with The Art of Service it is 88%.
  10. The global pass rate for ITIL® v3 OSA is 77%. For exam candidates that have taken their OSA course with The Art of Service it is 92%.
  11. The global pass rate for ITIL® v3 MALC is 55%. For exam candidates that have taken their MALC course with The Art of Service it is 56%.
  12. The global pass rate for ITIL® v3 Foundation is 84%. For exam candidates that have taken their course with The Art of Service it is 86%.
  13. The global pass rate for ITIL® v3 Foundation Bridge is 88%. For exam candidates that have taken their ITIL® v3 Foundation Bridge course with The Art of Service it is 95%.

The data demonstrates objectively that The Art of Service’s solution to get their clients ITIL® certified (a) works, and (b) works better than anyone else’s.

Ivanka Menken says: “We know what we’re doing: The Art of Service’s management team has been ITIL® certified and active since 1992. We have trained thousands of candidates from organizations such as UPS, Nike, Intel, Apple, Microsoft, Procter & Gamble, Cisco Systems, Hewlett-Packard, Google, IBM and many more. Our courses are fully accredited and formally recognized by EXIN, BCS, GCI, CSME and Loyalist Certification Services and are constantly updated based on the latest exam specifications and student feedback.”

Martin Buckley, Microsoft, USA says: “I looked around for a training provider for my ITIL® v3 Managers Bridge – it was difficult. I called several providers who were claiming to offer training; when I probed on the name of the instructor, references, success rates – there was very little or in several cases no evidential data the course would deliver. My aims for training seemed quite simple – to learn; to network; to pass the exam. In the end I selected The Art of Service – based in Brisbane, Queensland, Australia.

Why? Three reasons:
- they proudly show their pass rates on the front page:
- recommendation
- awareness and reputation from The Art of Service “Service Management Podcasts”

So how is the course so far? Simply excellent.

Ivanka Menken is the trainer – she is a co-owner of the company and has been at the ‘coalface’ of Service Management delivery since ITIL® v1 days. Good knowledge, personable, real world experience – and a good mix of training styles.”

Andrew from Melbourne had this experience: “Having worked in IT for 15 years I had never had to implement ITIL® based methodologies in any formal manner. When at last I did, this provided me with the foundation to build a successful and highly regarded ITIL® based process for a new venture my employer was pursuing. The venture came off, and my ITIL® framework is in place and doing what it should, providing a quality of service we couldn’t have achieved without it.

The Art of Service’s course is well structured, easy to follow, and concise enough to easily meet the ITIL® certification requirements. I highly recommend it to anyone with little to no experience with ITIL®.”

Having the highest pass rates in the industry, plus thousands of satisfied clients from leading organizations makes it clear that The Art of Service is the only choice for any candidate wanting to get their ITIL® certifications.

The Art of Service is the logical and most sensible solution for thousands of IT professionals and their organizations.

For more information on The Art of Service’s ITIL® Certification Programs, visit http://store.theartofservice.com

About The Art of Service

Established in 2000, The Art of Service’s purpose is to educate IT professionals with certifications and in-demand skill sets to clients like UPS, Nike, McDonald’s, Walt Disney, Intel, Apple, FMC Technologies, Procter & Gamble, Schlumberger, Microsoft, IBM and Cisco Systems.

Over 200,000 people visit TheArtofService.com each year to get ideas, research courses, and to find the certification they need.

Contact:

Ivanka Menken
+61 (7)32522055

ivanka@theartofservice.com
http://theartofservice.com

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